How does SwimGuru approach behavioral problems?

We expect all clients and students to behave respectfully before, during and after lessons. This means treating the coaches and staff with courtesy. All SwimGuru employees are dedicated to helping you or your children learn to swim. In many cases this can be a difficult process so patience is required. Any client or student that is disrespectful or discourteous to any SwimGuru staff will be removed from the school and not allowed to return until demonstrated behavior change has occurred. A refund is possible only within the refund policy requirements.